Customer Service Training Specialist

On-site Customer Service Trainer for a fast-paced wholesale organization. Responsible for designing, delivering, and continuously improving training programs that help customer service teams handle high volumes accurately while maintaining exceptional service standards.

Key responsibilities

• Partner with leadership to analyze customer service performance data.
• Identify skill gaps and translate findings into targeted training.
• Develop and deliver workshops, job aids, and system training.
• Refine training content based on outcomes and feedback.
• Support teams in applying consistent processes and service standards.

Qualifications & skills

• Hands-on training experience and strong facilitation skills.
• Ability to evaluate performance metrics and address gaps.
• Strong instructional design skills (workshops, job aids, system training).
• Comfort working in a structured, performance-driven environment.
• Clear communication and collaboration with customer service leaders.